Support & FAQ

Contact us

https://kidpin-server.cosmogrid.io/support

Please include the app version (Settings → Version) and a screenshot of the problem. We will reply as soon as we can.

Where does KidPin's information come from?

Entirely from parents' reports. One parent's report is only a hint; information is treated as reliable once several parents have confirmed it recently. Every item shows how many parents reported it, when it was last confirmed and how reliable it is. KidPin does not use Google ratings.

How do I report a place?

Tap the place on the map, then tap "Report / Update". Choose its category (Restaurants, Cafés & desserts, Parks & playgrounds, Malls & department stores) and you can send it; fill in whatever else you know. Reporting requires signing in.

What do the markers on the map mean?

Markers show only places that parents have reported and that someone tapped recently. Their color shows how well the place matches your current filters. Tap the "Markers" button on the map to turn markers off, show all places or one category, set conditions such as high chairs, or show only confirmed data.

Why is there no place name or opening hours?

The name you see comes from the place you tapped on the map or from what other parents typed in. For full details, tap the "Google Maps" button next to the place information.

The information is wrong or has changed

Report again to update your own answers; older reports count for less as time passes. To report an inappropriate note, tap "Report this note" next to it.

How do I sign in to the same account with Apple, Google or LINE?

Sign in the way you first did, then link the others under Settings → Account. It does not matter if the email addresses differ or your LINE account has none: after linking, every method signs in to the same account. We recommend linking at least two, so you can still sign in if one of them stops working.

How do I delete my account?

Under Settings → Account → Delete account. This cannot be undone; see the Privacy Policy for details. If you cannot sign in, email us.

Does supporting KidPin unlock features?

No. Every feature is free; supporting KidPin only helps its development. Payments are handled by Apple; for a refund, go to reportaproblem.apple.com.